Shipping policy
Last updated: August 2026
Thank you for choosing PURENEST™️. We work with fulfillment and shipping partners to deliver your order as efficiently as possible.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders are not normally processed or shipped on weekends or U.S. holidays.
Once your order has been shipped, you will receive a confirmation email containing tracking information when available.
2. Shipping Time
For orders shipped within the United States, estimated delivery is generally:
5–12 business days after processing.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our control.
3. Tracking
When tracking information is available, we will send it to the email address provided during checkout.
Please allow some time for tracking information to become active after the shipping carrier receives and scans the package.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you enter an incorrect or incomplete address, please contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
5. Delayed or Lost Packages
If your package appears to be delayed, please check the tracking information first.
If the tracking information indicates that the package has been delivered but you cannot locate it, please check with household members, neighbors, and the delivery location before contacting us.
If you believe your package is lost or significantly delayed, contact us at:
YOUR CUSTOMER SUPPORT EMAIL
We will work with you and the shipping provider to investigate the issue.
6. Damaged Packages
If your order arrives damaged, please contact us as soon as possible with:
* Your order number
* Photos of the package
* Photos or video of the damaged product
We will review the situation and help determine the appropriate solution.
7. International Orders
If we offer international shipping, delivery times may vary by destination.
International customers may be responsible for applicable customs duties, taxes, or other fees charged by their country’s authorities.
8. Shipping Delays Beyond Our Control
PURENEST is not responsible for delays caused by circumstances outside our reasonable control, including:
* Severe weather
* Natural disasters
* Carrier delays
* Customs processing
* Holidays
* Incorrect or incomplete addresses
* Other unexpected transportation disruptions
9. Contact Us
If you have questions about your shipment, please contact us:
Email: support0786@gmail.com
PURENEST™️