Refund policy

Return & Refund Policy

Last updated: August 2026

At PURENEST, we want you to be satisfied with your purchase. If you are not completely satisfied with your PURENEST product, you may request a return within 30 days of receiving your order, subject to the conditions below.

1. Eligibility for Returns

To be eligible for a return:

* You must contact us within 30 days of delivery.
* The product must be in its original condition, with all included accessories and packaging whenever possible.
* You must provide your order number or other proof of purchase.
* The product must not have been damaged through misuse, improper handling, or accidental damage.

Because our products are used on household and fabric surfaces, opened or used products may be subject to additional review before a return is approved.

2. How to Request a Return

To request a return, please contact us at:

support0786@gmail.com

Please include your order number, the reason for the return, and photos or videos if the product is damaged, defective, or incorrect.

Please do not send a product back before receiving return instructions from us.

If your return is approved, we will provide instructions on where and how to return the product.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos or videos of the issue.

We will review the situation and, when appropriate, provide a replacement, refund, or another suitable solution.

4. Non-Returnable Situations

A return may not be accepted if:

* The return request is made more than 30 days after delivery.
* The product has been damaged through misuse or improper use.
* The product is missing essential parts or accessories because of customer handling.
* The product shows damage that occurred after delivery and is not the result of a product defect.

5. Exchanges

If you receive a defective or incorrect product, please contact us before sending anything back.

If an exchange is approved, we will provide instructions for completing the exchange.

6. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to make the funds available in your account.

7. Return Shipping

Unless the item is defective, damaged upon arrival, or incorrect, return shipping costs may be the customer’s responsibility.

If the item is defective, damaged, or incorrect, please contact us before returning it so we can determine the appropriate return-shipping arrangement.

8. Questions

If you have any questions about returns or refunds, please contact us at:

support0786@gmail.com